Refund, Return and Cancellation Policy

Last Updated: 30 October 2026

At ECOLISSE, we value customer satisfaction and product quality.

This policy explains the conditions for order cancellation, returns, exchanges, replacements and refunds for products purchased through our website.

It applies to domestic and international purchases, subject to mandatory consumer protection laws applicable to the customer.

1. Order Cancellation

Customers may request cancellation before an order is dispatched.

To request cancellation:

1. Contact our customer support team.

2. Provide your order number.

3. Request cancellation and wait for confirmation.

If cancellation is accepted before dispatch, the applicable amount paid will be refunded to the original payment method.

Once an order has been dispatched, cancellation may no longer be possible. Customers may instead request an eligible return or other remedy.

Cancellation charges will not be imposed where prohibited by applicable law.

2. Seven-Day Change-of-Mind Return Policy

ECOLISSE provides a voluntary seven-day return facility for eligible unopened and unused products.

A return request must be submitted within seven calendar days from the date of delivery.

To qualify:

The product must be unused.
The original packaging must remain unopened and sealed.
The product must be in its original condition.
Proof of purchase or order details must be provided.
The return must be approved according to this policy.

This voluntary return facility is subject to the customer's mandatory statutory rights.

3. Hygiene-Related Product Restrictions

As ECOLISSE sells personal-care products, including bathing soaps, hygiene considerations apply.

Opened, unsealed or used products are generally not eligible for change-of-mind returns, where such restrictions are permitted by applicable law.

However, this restriction does not apply to legitimate complaints involving:

Defective products.
Damaged products.
Incorrect products.
Unsafe products.
Spurious products.
Products materially different from their description.
Other circumstances where a statutory remedy is available.

Mandatory withdrawal rights in certain international markets will be honoured where applicable.

4. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect, incomplete or materially different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

Your order number.
A description of the issue.
Photographs of the product and packaging, if available.
Other relevant information.

We will investigate the complaint and provide an appropriate resolution.

Depending on the circumstances, the remedy may include:

Replacement of the affected product.
Exchange for the correct product.
Refund of the applicable amount.
Another remedy required by applicable law.

An unboxing video or photograph may help with investigation but will not be an absolute requirement for exercising statutory consumer rights.

5. Return Request Process

To request a return:

1. Contact contactbizora@gmail.com or message us on WhatsApp at +91 9889883369.

2. Provide your order number and reason for return.

3. Receive return instructions from our support team.

4. Pack the eligible product securely.

5. Send the product using the agreed return method, where applicable.

Please do not send products to an address without receiving return instructions.

6. Return Shipping Charges

For domestic orders within India:

If the product is defective, damaged, incorrect or materially not as described, ECOLISSE will bear reasonable return shipping costs or arrange collection, as appropriate.
For eligible change-of-mind returns, return shipping costs may be borne by the customer if disclosed before purchase and permitted by law.

For international orders:

Return shipping responsibility will depend on the reason for return and applicable destination-country law.
Where ECOLISSE is responsible for a defective, damaged, incorrect or materially misrepresented product, we will provide an appropriate remedy.
Customs duties, international return shipping and other charges will be assessed transparently and in accordance with applicable law.

7. Refund Eligibility

Refunds may be issued in the following circumstances:

Eligible order cancellation before dispatch.
Inability to fulfil an accepted order.
Defective or damaged products where a refund is appropriate.
Incorrect products where a refund is appropriate.
Non-delivery or delivery failure where a refund is required.
Approved eligible returns.
Other situations where a refund is required by applicable law.

8. Refund Processing

Once a refund is approved:

ECOLISSE will generally initiate the refund within 5–7 business days.
Refunds will normally be processed through the original payment method.
The actual crediting time depends on the bank, payment gateway or financial institution.
International refunds may take additional time because of cross-border payment processing and currency conversion.

If the original payment method is unavailable, an alternative lawful refund method may be arranged with the customer's agreement.

9. Partial Refunds

Partial refunds may be considered where appropriate and legally permissible, including:

Missing items in a multi-product order.
Partially fulfilled orders.
Other circumstances where the customer agrees to retain unaffected products.

No deduction will be made where prohibited by applicable law.

10. Exchanges and Replacements

Eligible products may be exchanged or replaced, subject to availability.

Replacement may be offered for incorrect, damaged or defective products.

If a suitable replacement is unavailable or inappropriate, an applicable refund will be provided.

11. Undelivered or Returned Shipments

If an order is returned by the courier due to incorrect address information, repeated unsuccessful delivery attempts, refusal to accept delivery or unpaid import charges, ECOLISSE will investigate the circumstances.

Any refund or deduction will be assessed individually and in accordance with applicable law.

12. International Customer Rights

International orders are subject to the mandatory consumer protection laws of the destination country.

For example, customers in the European Union generally have a 14-day withdrawal right for eligible online purchases.

An exception may apply to sealed products that are not suitable for return for health protection or hygiene reasons after unsealing, where the relevant legal requirements are satisfied.

Other countries may provide different withdrawal periods and exceptions.

Where local law provides a mandatory return, cancellation or refund right, that law will prevail over this policy.

13. Customs Duties and Taxes

Customs duties, import taxes, VAT and other government charges are generally payable according to the applicable destination-country regulations.

Refund eligibility for such charges will depend on the applicable law and whether those amounts were collected by ECOLISSE or directly by the relevant government or customs authority.

14. Statutory Consumer Rights

Nothing in this policy excludes or restricts mandatory rights and remedies available under:

The Consumer Protection Act, 2019 and applicable rules in India.
Applicable destination-country consumer protection laws.
Product safety and product liability legislation.
Applicable distance-selling and ecommerce regulations.

Where this policy conflicts with mandatory law, the applicable law will prevail.

15. Customer Support

For cancellations, returns, replacements and refund enquiries:

Brand: ECOLISSE

Customer Support Email: contactbizora@gmail.com

WhatsApp Customer Support: +91 9889883369

Support Method: WhatsApp chat only. Voice calls are not available.

Business Structure: Sole Proprietorship

Website:https://www.bizora.org