Privacy Policy

Last Updated: 22 October 2026

ECOLISSE ("we", "our", or "us") respects your privacy and is committed to protecting the personal information you share through our website.

This Privacy Policy explains how we collect, use, store and share information when you browse our website, purchase our products or contact us.

1. Information We Collect

We may collect the following categories of information:

Personal information: Your name, email address, telephone number, billing address and delivery address.
Order information: Products purchased, order details, payment status, shipping information and transaction references.
Customer communications: Information you provide when contacting us with questions, feedback, complaints or refund requests.
Technical information: Browser type, device information, IP address, website activity and cookie-related information, where collected.

2. How We Use Your Information

We use personal information where necessary to:

Process and deliver your orders.
Confirm purchases and provide shipping updates.
Respond to enquiries and resolve customer complaints.
Process eligible cancellations, returns, replacements and refunds.
Improve our products, website and customer experience.
Protect our website and transactions against fraud and misuse.
Comply with applicable legal, tax, accounting and regulatory requirements.
Send promotional communications where permitted by applicable law.

3. Payments

Payments may be processed by third-party payment service providers. Payment information is handled according to the relevant provider's terms and privacy policy.

We do not intend to store complete payment card credentials on our own systems.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to maintain essential website functions, remember preferences, analyse website performance and support advertising where enabled.

You can manage cookies through your browser settings and any consent controls available on our website. Restricting certain cookies may affect some website features.

5. Sharing Your Information

We may share relevant information with service providers who help us operate our business, including website hosting providers, payment processors, delivery partners, customer support providers and analytics services.

We may also disclose information where required by law or necessary to protect our legal rights, customers or business.

We do not sell personal information to third parties as a standalone commercial product.

6. Data Security and Retention

We take reasonable measures to protect personal information against unauthorised access, misuse, loss or disclosure.

We retain information only for as long as reasonably necessary for order fulfilment, customer support, business operations, legal compliance and dispute resolution.

No method of electronic storage or internet transmission can be guaranteed completely secure.

7. Your Privacy Rights

Subject to applicable law, you may request access to or correction of your personal information, request deletion where available, withdraw consent where processing relies on consent, or raise a privacy-related complaint.

Certain information may need to be retained to meet legal obligations.

8. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for their independent privacy practices. Please review their privacy policies before sharing information with them.

9. Children's Privacy

We do not knowingly seek personal information directly from children without appropriate authorisation where required by law. If you believe a child has provided personal information inappropriately, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website, technology or applicable law. The revised policy will be published on this page with an updated revision date.

11. Contact Us

For privacy-related questions, requests or complaints, please contact:

Brand: ECOLISSE
Legal business name: [Insert registered legal business name]
Email: [Insert customer support email]
Phone: [Insert customer support number]
Business address: [Insert complete business address]