Shipping and Delivery Policy
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Last Updated: 30 October 2026
At ECOLISSE, we aim to deliver your orders safely, securely and within the estimated delivery timelines. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.
This policy applies to orders shipped within India and to international destinations where shipping is available.
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1. Order Processing
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Orders are processed after successful payment confirmation or order acceptance for eligible payment methods.
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Orders are generally processed within 3 business days.
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Orders placed on Sundays, public holidays or non-working days may be processed on the next business day.
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Processing time does not include transit time.
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Customers will receive an order confirmation after successful order placement.
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Dispatch and tracking details will be shared through the contact information provided at checkout, where available.
2. Domestic Shipping - India
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ECOLISSE delivers to serviceable locations across India.
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Estimated delivery time: 7 to 15 business days after dispatch.
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Delivery timelines may vary depending on the destination, courier availability, weather and other logistical circumstances.
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Shipping charges, if applicable, will be displayed during checkout before payment.
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Free shipping offers, if available, will be subject to the terms displayed at the time of purchase.
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Customers must provide a complete and accurate delivery address and a reachable contact number.
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3. International Shipping
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ECOLISSE may ship eligible products to selected international destinations.
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International shipping availability depends on courier coverage, destination-country regulations, customs requirements and product import eligibility.
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International delivery estimates will be displayed or communicated before order confirmation.
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International shipping charges will be displayed at checkout or communicated before payment.
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Delivery timelines may vary due to customs clearance, import inspections, local delivery services and other international logistics factors.
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Certain countries or regions may not be serviceable.
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We reserve the right to decline or cancel an order if the destination does not permit the import of the ordered products or if shipment cannot legally be completed.
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Any amount collected for an order that we cancel will be refunded.
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4. Customs Duties, Import Taxes and Other Charges
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International orders may attract customs duties, import taxes, VAT, GST, brokerage charges or other government-imposed fees in the destination country.
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Unless expressly stated otherwise at checkout:
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Such charges are not included in the product price or international shipping fee.
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The customer is responsible for applicable destination
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country import duties, taxes and clearance charges.
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Customs authorities may inspect, hold or delay shipments.
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Customers are responsible for ensuring that the ordered products are permitted for import into their country.
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If an order is returned, abandoned or refused because the customer does not pay applicable import charges, the resulting costs and refund eligibility will be assessed under our Refund Policy and applicable consumer laws.
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5. Order Tracking
Where tracking is available, we will provide the tracking details after dispatch.
Customers can use the tracking link or courier information to monitor shipment progress.
Tracking information may take some time to update after the courier receives the shipment.
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6. Delivery Attempts
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Our courier partners may make multiple delivery attempts according to their operational policies.
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Customers are responsible for being available to receive the shipment and providing accurate delivery information.
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If delivery fails because of an incorrect address, unavailable recipient or repeated unsuccessful delivery attempts, the courier may return the shipment to us.
Any additional shipping charges or refund deductions will be determined transparently and in accordance with applicable law.
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7. Incorrect Address or Contact Details
Customers should carefully verify their shipping address, postal code, email address and phone number before placing an order.
Please contact customer support immediately if you identify an error.
Once an order has been dispatched, we may not be able to modify the delivery address.
8. Damaged, Missing or Incorrect Deliveries
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If your package arrives damaged, tampered with, incomplete or contains an incorrect product:
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Contact us as soon as reasonably possible.
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Provide your order number and a description of the issue.
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Share photographs or an unboxing video, if available, to help us investigate.
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Retain the product and original packaging until the issue is resolved.
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We will investigate the complaint and arrange an appropriate remedy, including replacement or refund, where applicable.
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The absence of photographs or an unboxing video will not automatically invalidate a customer's statutory consumer rights.
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9. Delayed or Undelivered Orders
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We make reasonable efforts to deliver orders within the estimated timelines.
However, delays may occur due to weather conditions, transport disruptions, customs inspections, natural disasters, strikes or other circumstances beyond our reasonable control.
If your order is significantly delayed or appears lost, please contact us. We will coordinate with the courier and provide an appropriate resolution in accordance with applicable law.
Where an order cannot be fulfilled or delivered, the customer will be entitled to the applicable refund or other remedy.
10. Shipping Restrictions
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Some destinations may restrict the import of cosmetics, personal-care products, ingredients or certain product formulations.
ECOLISSE may restrict shipments to destinations where the products cannot legally be imported or delivered.
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11. Contact Us
For shipping and delivery enquiries:
Brand: ECOLISSE Website: https://www.bizora.org
Email: Contactbizora@gmail.com
Phone: Whatsapp Chat only 9889883369
Business Address: 462 kanakapura Raod, Bengaluru, Karnataka, India.
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