Terms & Conditions

Last Updated: 30 October 2026

 

Welcome to ECOLISSE.

 

These Terms and Conditions govern your access to and use of the ECOLISSE website and the purchase of products offered through our online store.

 

By accessing our website, creating an account or placing an order, you agree to these Terms and Conditions, subject to applicable laws and mandatory consumer rights.

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## 1. Business InformationECOLISSE is a personal-care brand offering bathing soaps and related personal-care products.**Brand Name:** ECOLISSE**Business Structure:** Sole Proprietorship**Legal Name of Proprietor:** [INSERT FULL LEGAL NAME AS PER BUSINESS REGISTRATION]**Registered Business Address:** [INSERT FULL REGISTERED ADDRESS]**Customer Support Email:** contactbizora@gmail.com**WhatsApp Customer Support:** +91 9889883369**Support Availability:** WhatsApp chat only. Voice calls are not available.**GSTIN:** [INSERT GSTIN, IF APPLICABLE]**Website:** [INSERT WEBSITE URL]## 2. EligibilityBy using this website, you confirm that:- You are legally capable of entering into a binding contract.- You are at least 18 years old or accessing the website under the supervision of a parent or legal guardian.- The information you provide is accurate and complete.- You will use the website for lawful purposes.## 3. Products and DescriptionsECOLISSE offers personal-care products, including bathing soap variants such as:- Soothing Vetiver.- Mysore Heritage Sandal.- Imperial Red Sandal.- Creamy Goat Milk.- Activated Carbon.- Purifying Neem.Individual product pages contain relevant information about ingredients, net quantity, product specifications, directions for use and applicable warnings.We make reasonable efforts to ensure product descriptions, images and specifications are accurate.Minor variations in colour, texture or appearance may occur due to product characteristics, manufacturing processes and photography.Such variations do not excuse products that are materially different from their descriptions or agreed specifications.## 4. Product Use and SafetyCustomers should:- Read product labels and directions before use.- Use products only for their intended external application.- Avoid contact with eyes.- Discontinue use if irritation or an adverse reaction occurs.- Review ingredient information if they have known allergies or sensitivities.- Keep products away from children unless used under adult supervision.Individual experiences may vary.ECOLISSE does not guarantee specific medical, dermatological or therapeutic outcomes unless expressly authorised and supported by applicable law and appropriate evidence.## 5. Pricing and TaxesAll product prices and applicable charges will be displayed before order confirmation.- Indian orders will generally be displayed in INR.- International orders may be displayed in an available checkout currency.- Applicable taxes will be disclosed as required by law.- Shipping charges will be displayed before payment.- International customs duties and import charges may be payable separately.We may revise product prices prospectively.Price changes will not affect orders already accepted and confirmed, except where correction or cancellation is legally justified.## 6. Orders and AcceptancePlacing an order constitutes an offer to purchase the selected products.An automated acknowledgement of order receipt does not necessarily constitute final acceptance.Order acceptance will be communicated through an order confirmation or dispatch notification, as applicable.ECOLISSE may decline or cancel orders where legally justified, including:- Product unavailability.- Material pricing or technical errors.- Suspected fraudulent transactions.- Payment authorisation failure.- Legal or import restrictions.- Delivery service unavailability.If payment has been collected for an order cancelled by ECOLISSE, the applicable amount will be refunded.## 7. PaymentsAvailable payment methods will be displayed during checkout and may include:- Credit cards.- Debit cards.- UPI.- Net banking.- Digital wallets.- Other supported payment methods.Payments may be processed by authorised third-party payment service providers.Customers must provide accurate payment information and must not use unauthorised payment methods.## 8. Shipping and DeliveryOrders will be delivered to the address provided during checkout.ECOLISSE currently ships within India and to selected international countries.Delivery estimates, shipping charges, customs duties and shipping restrictions are explained in our Shipping and Delivery Policy.## 9. Cancellation, Returns and RefundsOrder cancellation, returns, exchanges and refunds are governed by our Refund, Return and Cancellation Policy.The standard voluntary change-of-mind return period is seven days, subject to the conditions described in that policy.Nothing in these Terms removes or restricts mandatory statutory consumer rights.## 10. Promotions and DiscountsPromotional offers, discount codes and special pricing may be subject to specific conditions.Offer validity, eligibility, applicable products and other restrictions will be disclosed at the time of the promotion.We do not intend to use misleading promotional claims or deceptive reference pricing.## 11. Intellectual PropertyThe ECOLISSE brand name, logo, packaging designs, photographs, graphics, product descriptions and other website content are owned by ECOLISSE or used with appropriate authorisation.You may not reproduce, distribute, modify or commercially exploit such content without prior written permission, except where permitted by law.## 12. Customer AccountsCustomers are responsible for maintaining the confidentiality of their account credentials.Customers should provide accurate information and notify us of suspected unauthorised account access.ECOLISSE may restrict accounts involved in fraud, unlawful activities or misuse, subject to applicable law.## 13. Website AvailabilityWe make reasonable efforts to maintain the availability and security of our website.Temporary interruptions may occur due to maintenance, technical issues, hosting failures or third-party service disruptions.We will take reasonable steps to address such issues.## 14. Third-Party ServicesOur website may use third-party payment gateways, logistics providers, website applications and external links.These services may operate under their own terms and privacy policies.Their use does not remove any responsibilities ECOLISSE has under applicable law.## 15. Limitation of LiabilityTo the maximum extent permitted by applicable law, ECOLISSE will not be liable for indirect or consequential losses arising from improper website use.Nothing in these Terms excludes or limits liability for:- Fraud or fraudulent misrepresentation.- Product defects or safety issues.- Negligence where liability cannot legally be excluded.- Statutory consumer rights.- Any liability that cannot legally be excluded or restricted.## 16. Privacy and Personal InformationPersonal information collected through our website will be handled in accordance with our Privacy Policy and applicable data protection laws.Information may be processed for order fulfilment, delivery, payment processing, customer support, fraud prevention and legal compliance.Marketing communications will be handled in accordance with applicable consent and data protection requirements.## 17. International CustomersInternational orders are subject to applicable destination-country laws and regulations.Customers should review local import requirements, customs regulations and product restrictions before ordering.Mandatory consumer protection rights in the customer's country will prevail over any inconsistent provision in these Terms.## 18. Governing Law and DisputesThese Terms are governed by the laws of India, subject to mandatory consumer protection laws applicable in the customer's location.Customers may use the applicable statutory consumer dispute resolution mechanisms.Nothing in this clause prevents a consumer from approaching a competent consumer authority, court or dispute resolution body where legally permitted.## 19. Changes to These TermsECOLISSE may update these Terms to reflect changes in its business, website functionality or applicable legal requirements.Revised Terms will be published on this page with an updated revision date.Changes will not retrospectively remove rights already accrued to customers.## 20. SeverabilityIf any provision is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.## 21. Contact and Grievance RedressalFor questions, concerns or complaints:**Brand:** ECOLISSE**Customer Support Email:** contactbizora@gmail.com**WhatsApp:** +91 9889883369**Support Method:** WhatsApp chat only. Voice calls are not available.**Grievance Officer:** [INSERT FULL NAME]**Grievance Email:** [INSERT GRIEVANCE EMAIL OR DESIGNATED CONTACT]**Registered Business Address:** [INSERT FULL REGISTERED BUSINESS ADDRESS]We aim to acknowledge consumer complaints within 48 hours and resolve them within one month, in accordance with applicable Indian ecommerce requirements.**ECOLISSE – Premium Botanical Personal Care**